Happy Staffy Co. Help Centre

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Match him to our Chew Meter: Classic (2/4) for playful pups, PowerFlex (3/4) for power chewers, Chewzilla® (4/4) for the toughest. Not sure? See the full Chew Meter guide, or ask us above and we will match him to the right level.

Due to health and safety reasons, treats and supplements can't be returned or exchanged. If something's not right with your order - wrong item, damaged in transit, or a quality concern - get in touch and we'll sort it out.

AU orders ship from our Melbourne warehouse - most arrive in 2-6 business days. You'll get a tracking link the moment it leaves.

A$9.95 flat within Australia, and free on orders over A$120.

Yes. For 60 minutes after you place your order you can edit it yourself: change the delivery address, update quantities or cancel it, using the link in your order confirmation email. Past the 60 minutes, message us straight away with your order number and we'll do our best to update it before it ships. If it has already shipped or is being packed, keep the product unused in its original packaging and we'll arrange a change of mind return once it arrives back with us.

The 90-Day Replacement Guarantee covers our Chewzilla nylon range only. PowerFlex and Classic toys are built tough but sit lower on the Chew Meter, so chew damage is not covered. If your dog is powering through them, that is a sign he is a Chewzilla dog and we will help you step up.

Our toughness rating out of 4. Classic (2/4) suits playful pups, PowerFlex (3/4) is built for power chewers, and Chewzilla® (4/4) is our toughest - the only line backed by the 90-Day Replacement Guarantee. See the full Chew Meter guide.

Nope - those are battle scars, a trophy not a fault. Nylon chews wear down gradually as your dog enjoys them. If he's grinding through toys fast, he might be ready for a tougher Chew Meter level.

Genuinely broken (snapped through, chunks missing) within 90 days = we replace it free. Email a photo and keep the broken toy. Normal wear isn't covered - that's him enjoying it as designed.

Happens all the time. Tell us what he's done to it and, if the rest of the set is unused, we'll swap you toward the right Chew Meter level. If he's out-chewed a toy that wasn't built for him, ask us above and we'll point you to the range that will hold up.

Yes - our toys are made from non-toxic materials and designed for their intended use. No toy is indestructible though: supervise play, check toys regularly, and retire anything cracked through or worn small enough to swallow.

Your whole order ships together once every item is available, usually within 30 days. If you need the in-stock items sooner, place two separate orders and we'll get the available one straight out to you.

We ship worldwide. If you're in the US, Canada or Mexico, shop on our US site (us.happystaffyco.com) and your order ships from our US warehouse. Australia, Europe and everywhere else is dispatched from our Melbourne warehouse.

Within Australia it's a flat $9.95, and free on orders over $120. On our US site it's a flat $9.95 USD, free over $80 USD. International shipping is calculated at checkout and includes tracking.

Ask us right here at the top of this page, use the chat bubble, or email hello@happystaffyco.com. We're around Monday to Friday during business hours and usually reply within minutes.

Your shipping confirmation email has the live tracking link. Can't find it? Tap Track my order above or ask us in the chat - we'll pull it up for you.

2-6 business days from our Melbourne warehouse. Remote areas can take a little longer.

If you need to change an order, contact us as soon as possible. We’ll check whether it can still be updated before fulfilment. Changes are not guaranteed once processing has started.

Yes. New Zealand: NZ$15 flat, free on orders of NZ$200 or more. United Kingdom: £14.95 flat, free on orders of £130 or more. Everywhere else (outside the US): A$49.95 flat, free on orders of A$300 or more. US customers get free shipping over US$80 on our US store. Any import duties on arrival are the customer's responsibility.

Message us as fast as you can - if it hasn't shipped we'll fix it. If it has, we'll work with the carrier to redirect where possible.

Unused items in original packaging can come back within 30 days of delivery. You cover return postage, and you can choose a refund, exchange, or store credit (10% bonus as credit, 5% extra on exchanges).

Head to our returns portal - it takes about 2 minutes. Snap photos where asked and our team will take it from there.

Due to health and safety reasons, treats and supplements can't be returned or exchanged. Something wrong with your order? Contact us and we'll make it right.

Change-of-mind returns go through the store you bought from. But the Chewzilla® 90-Day Guarantee still stands - email us a photo of the broken toy with your proof of purchase and we'll look after you.

Chewzilla® toys: 90-day replacement if genuinely broken. Chew-Proof Outdoor Bed: 12-month guarantee on the mat. Faulty items and our mistakes are always covered, at no cost to you.

Our orthopedic memory foam beds carry a 10-year sag guarantee on the foam. The Chew-Proof Outdoor Bed has a separate 12-month guarantee on the mat. Chewing damage is not covered on either, but if the foam sags or a bed arrives faulty we will sort it out.

No, all our treats are dehydrated at low temperatures, which keeps the goodness in. They are grass-fed and sourced Australia-wide.

The Chew-Proof Outdoor Bed mat is guaranteed for 12 months. If your dog chews through the mat, we send a replacement mat free. Easy.

Covers zip off and machine wash cold on gentle. Air dry out of direct sun - no tumble drying, it's rough on the foam and fabrics.

Measure your dog nose to tail while he's sleeping and add a bit of stretch room. Between sizes? Go up. Ask us in the chat with his breed and weight and we'll size him properly.

Our harnesses, collars and leads are built tough for strong dogs. If anything arrives faulty or fails unexpectedly, contact us and we'll look after you.